Frequently Asked Questions
About the product
Can the activities or experiments be repeated?
From our observation and research, most experiments have a repeatability quotient. With every case file, there are leading questions that prompt a child to explore new ways of repeating an experiment. Additionally, each box has a game element that reinforces the theme and has high repeatability.
Are these products safe for children?
Yes, all our products are child safe. Additional safety precautions are indicated in the printed matter if needed. However, as an additional safety measure, please do not ingest any consumable/evidence provided with the box.
What do I do if there is something missing in my box?
Every Noisy Newton product goes through multiple quality checks to ensure a complete product dispatch. However, if you do find something missing, please email us on email@example.com and we will do our best to resolve the issue. All requests will be on a case to case basis.
My child keeps getting the wrong results for experiments. Is there something wrong with my box?
Science is an empirical field and errors are as much a part of the process of learning as the solution. Our experiments have been designed factoring in adequate variance caused by likely errors such as incorrect measurements, incorrect observations, external factors like spillage, temperature, dilution etc. We would like to reiterate that adequate consumables are provided for repeating the experiments. Our goal is also to ensure that the child understands the problem and plausible ways of solving it and not to always be driven by the absolutes of right and wrong.
Are your products curriculum specific?
We want Newton to reach out to as many kids as possible. Our products are designed around problems, concepts and applications covering a broad spectrum of themes and hence they are not curriculum specific.
Does a child require parental involvement for all the activities?
The activities are designed scientifically using established pedagogies. Each product has a good mix of simple and intense activities. While a child can do these independently or with other children, it might add a lot more depth and fun with parent participation.
Are your products available for different age groups?
Our products are designed to cater to 4-14 year olds.
Can Noisy Newton be purchased from other online marketplaces or shops?
Currently, our products can be purchased from our online store. However, we are exploring possibilities of making them available off the shelf and through other online marketplaces. For any assistance in purchasing, please do reach out to us.
Shipping & Payment
How secure are my payments?
Our site is SSL certified. Payments are made through Razorpay. We do not collect or store your card/bank details. For more information please visit www.razorpay.com
Do you ship internationally?
Do drop us a line and we can consider your request on an individual basis. Please send us a mail on firstname.lastname@example.org with your requirements. We will get back to you with a shipping timeline and cost.
My product looks like it was damaged in transit, should I accept it?
Please do not accept the package if it appears damaged from the outside. We will ensure that a new package is shipped to you once we receive the return. It will be difficult to process returns once a package is accepted. In case of any issues, please contact our customer service on email@example.com
Can an order be tracked?
Yes. A tracking number is provided to the buyer once an order is placed. An email notification would also be sent to your registered email id.
Is there a COD option available?
Yes, there is a COD option available. You can select it during checkout.
How long will it take for the product to reach me?
From the time our product ships, it may take upto 5-9 days to be delivered. However, if the order placed is from remote pin codes, there may be additional time taken. A tracking number will be provided to you once an order is placed.
Is Shipping free?
Yes, shipping is absolutely free. You don’t have to pay anything extra.
What are the return/refund policies?
Please read our returns and refund policy for more details.